What is User Experience?

I’m tired of discussing “user experience.” What it is, what it isn’t. I’m tired of talking about wireframes vs prototypes. I’m tired of the agile-lean-waterfall debates. I’m weary from discussing personas and sitemaps. I’m wary of design patterns, and I’m pretty sure the term “user” has held us back. Above all, I’m tired of defining the damn thing. None of this is what I practice, and these things aren’t user experience.

Let’s talk instead about two kinds of people…

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