How Our Product Design Team Conducts Usability Tests Every 2 Weeks
Each user testing day has a “Test Lead”. It is their responsibility to run the tests, but they can (and are encouraged to) have others help. Either by having another designer run a session, or by having a developer or PM sit in.
The test lead usually spends some time with each of the designers or PMs in the build up to the test to outline what it is they want tested or major questions they need help validating.
- Test work that has been built (dev &production)
- Test work in progress (prototypes)
- Test hypothesis and value (interview)
The product designers help put together a script for each of the features they want tested and the test lead makes sure they understand it so they can run it. The script should not be seen as word tasks. Think of it as more of a guide. It is definitely ok to jump around and skip questions. We never get through everything in a test.
Note: Preparing a prototype for user testing often requires a bit of additional work to help with the story and tasks you are setting. So it helps to think about the story and flow when you begin the project.