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Why Make a Customer Journey Map

Short answer: It is a holistic, end to end customer experience with context to each phase.

But wait! There’s more…

  • It helps guide and prioritize decisions/actions to be taken by viewing areas of opportunity and impact
  • Is defined by data / measurable metrics, to help inform impact
  • Allows for benchmark studies and identification of opportunity gaps

Cardboard Box Branding Packaging PSD Mockups
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